One-stop service center for OFWs opens at Robinsons Place Iloilo

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The One-stop Service Center for Overseas Filipino Workers (OSSCO) at the 3rd level of Robinson’s Place Iloilo, Ledesma St., Iloilo City is now serving the workers of Western Visayas, especially Overseas Filipino Workers (OFWs) and those planning to work abroad.

The Department of Labor and Employment (DOLE) Region 6 in collaboration with its partners launched the OSSCO last October 19, 2016 in the response to the directive of President Rodrigo Roa Duterte to make government frontline services accessible to OFWs and ensure that all requirements they needed are conveniently housed in one location.

The agencies under the OSSCO are open from 9:00am to 6:00pm, Mondays to Fridays, except for the Overseas Workers Welfare Administration (OWWA) and Philippine Overseas Employment Administration (POEA) which open from 8:00am to 5:00pm.

Aside from responding to OFWs’ queries and providing them the necessary information, the following government agencies are also offering their programs and services, namely:




Department of Labor and Employment (DOLE)
> Assist WELL program

Professional Regulation Commission
> Renewal and Issuance of Professional License
> Respond to Queries

Tourism Infrastructure and Enterprise Zone Authority (TIEZA)
> Travel Tax Payment
> Respond to Queries
> Processing of Travel Tax Exemption Certificate
> Processing of Reduced Travel Tax Certificate

Maritime Industry Authority (MARINA)
> Issuance/Revalidation of Seaman’s Book

Bureau of Immigration (BI)
> Information Desk/Respond to Queries

Commission on Higher Education (CHED)
> Information Desk/Respond to Queries (Note: Clients will be given priority when they go to CHED Office for their concern.)

Department of Foreign Affairs (DFA)
> Passport Services Assistance to Nationals
> Civil Registry (Report of Birth, Report of Death & Report of Marriage)
> Respond to Queries

Home Development Mutual Fund (HDMF)
> Processing of Pag-IBIG Membership
> Verification and updating of member’s record

National Bureau of Investigation (NBI)
> Information Desk/Respond to Queries

Overseas Workers Welfare Administration (OWWA)
> Processing of OWWA Membership/Renewal of Membership
> Processing of Disability and Dismemberment Benefit
> Processing of Death and Burial Benefit
> Education and Training Benefits/ Assistance
> Workers Welfare Assistance
> Repatriation Assistance
> Reintegration Program

Philippine Employment Administration (POEA)
> Documentation of Workers (Landbased and Seabased)
> Documentation of Workers-On-Leave/Balik-Manggagawa
> Registration of Landbased Worker-Applicants
> Verification/Certification of OFW Records
> Provision of Legal Assistance
> Respond to Queries

Philippine Health Insurance Corporation (PHIC)
> Payment of PhilHealth Contribution
> Member registration and updating

Philippine Statistics Authority (PSA)
> Information Desk/Respond to Queries (Note: Clients will be given priority when they go to PSA office for their concern.)

Social Security System (SSS)
> Registration and Membership Data Amendment
> Acceptance of Loan and Benefits Claim Application
> Loan Verification and Status
> UMID Capturing and Card Releasing
> Respond to Queries

Technical Education and Skills Development Authority (TESDA)
> Onsite processing of Application for the Renewal of National

Certificates (NC)/Cert. of Competency (COC)
> Onsite preparation and issuance of NC/COC

DOLE 6 Officer-In-Charge Salome O. Siaton was hopeful that the establishment of the OSSCO will facilitate the workers’ access to government frontline services.

The DOLE 6’s partners in this endeavor are Robinson’s Place Iloilo, PRC, PSA, TIEZA, CHED, MARINA, NBI, BI, DFA, HDMF, SSS, PHIC, OWWA, POEA, and TESDA. [via Dole Region VI]

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